Welcome to Drsbronner’s FAQ page. We have compiled some of the most common questions and answers to help you quickly resolve any concerns. If you don’t find the answer, please feel free to contact us through our contact information.
- How do I place an order?
You can browse products through our website and select the items you like. After adding the items to the shopping cart, click the shopping cart button, follow the prompts to fill in the shipping information and complete the payment. Once the order is completed, we will send a confirmation email. - How do I check the status of my order?
You can check the status of my order through the “My Orders” page on our website. If you create an account and log in, the details of your order will be visible at any time. You will also receive a shipping notification email with a tracking number. - Can I modify or cancel my order?
Once an order has been submitted and entered the processing stage, we are generally unable to make changes or cancellations. Please contact us as soon as possible and we will do our best to assist you if you need to change your order after it has been submitted. - Can my order be returned or exchanged?
Yes, we offer returns and exchanges. Please refer to our Return Policy page for detailed return procedures and conditions. - What payment methods do you offer?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express) and payment platforms (such as PayPal). During checkout, you can choose the payment method that suits you best. - What happens if the product is damaged or defective?
If you receive a damaged or defective product, please contact our customer service team as soon as possible with the relevant order number and photos of the damage, and we will provide you with a return or replacement service. - How do I track my package?
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your package on our logistics partner’s website. - Do you offer international shipping?
Yes, we support international shipping. Please confirm your shipping address during checkout and select the corresponding international shipping method. - How do I contact your customer service team?
You can contact us via the following methods:
Email: drsbronner@site.com
Phone: +1410-804-0432
Or fill in the online contact form on our website. Our customer service team will respond to you as soon as possible during business hours. - Are your products tested on animals?
All our products are committed to not testing on animals. We believe strongly in protecting animal rights and are committed to providing ethical and environmentally friendly personal care products.
If you have any further questions, please feel free to contact the Drsbronner team and we will be happy to help!